Shipping policy

Shipping Policy

Last Updated: September 2026

Thank you for visiting and shopping at 3D Productions Cyprus. The following terms and conditions constitute our Shipping Policy.

1. Production & Order Processing Time

  • Made-to-Order Production: Because every item is individually crafted, printed, and quality-checked, orders typically require 1 to 3 business days for production before dispatch.
  • Large or Custom Orders: Larger print runs, specialized batch orders, or custom design services may require additional manufacturing time. We will provide an estimated timeline during order confirmation.
  • Dispatch Days: Orders are not fulfilled or shipped on weekends or public holidays in Cyprus.

2. Shipping Rates & Delivery Methods

We deliver locally across Cyprus using trusted courier services (such as ACS Courier, Akis Express, or Travel Express) to ensure fast and secure delivery.

  • Local Courier Pickup (Point-to-Point): Delivered to your nearest courier office branch within 1–2 business days after production.
  • Home / Doorstep Delivery: Delivered directly to your address within 1–2 business days after production.
  • Local Pickup (Nicosia / Workshop): Free local collection is available upon request once your order has completed production. Contact us directly to arrange a pickup time.

Shipping fees are calculated at checkout based on package weight, dimensions, and selected delivery method.

3. Order Tracking & Notifications

Once your order has been dispatched, you will receive an SMS or email notification containing your courier tracking number. You can use this number on the respective courier's platform to trace your delivery status.

4. Damages, Defective Items & Transit Issues

At 3D Productions Cyprus, we package all products with care to withstand handling during transit.

  • If your package arrives visibly damaged or if items inside are broken, please contact us within 48 hours of delivery.
  • Send us a description of the issue along with clear photos of the damaged item and the original packaging.
  • We will evaluate the claim immediately to arrange a replacement print or refund where applicable.

5. Address Errors & Failed Deliveries

Please ensure all contact numbers and delivery address details provided at checkout are complete and accurate. 3D Productions Cyprus is not responsible for delays or non-delivery caused by incorrect contact information or uncollected packages from local courier branches.

6. Contact Us

If you have questions regarding your order status, shipping methods, or custom logistics, please reach out to us:

  • Email: 3dproductions.cy@gmail.com
  • Phone / WhatsApp: 99928792
  • Location: Cyprus